Last updated: October 31, 2026
This Policy explains how Solutiva (“Solutiva”, “we” or “us”) processes the personal data of visitors to solutiva.com.br, in accordance with the Brazilian General Data Protection Law (Law No. 13,709/2018, LGPD) and the European Union General Data Protection Regulation (Regulation (EU) 2016/679, GDPR).
1. Data controller
The controller is Solutiva LTDA, Brazilian company registration (CNPJ) No. 48.067.998/0001-78, headquartered at Avenida Carlos Gomes, 700, Room 606, Boa Vista District, Porto Alegre, RS, 90480-000, Brazil, with offices in Mexico, Italy and the United States.
Data Protection Officer (DPO): Fernando Mocelin Machado, at contato@solutiva.com.br.
2. What data we collect
- Contact form: name, email, phone (optional) and your message.
- Newsletter: email address.
- Technical data: IP address, browser type, pages visited, date and time, logged by the hosting server for security.
- Cookies: see section 7.
We do not collect sensitive data or, knowingly, data from anyone under 18.
3. Purposes and legal bases
- Replying to enquiries and preparing proposals: pre-contractual steps and legitimate interest (LGPD, art. 7, V and IX; GDPR, art. 6(1)(b) and (f)).
- Sending the newsletter: consent, which you can withdraw at any time (LGPD, art. 7, I; GDPR, art. 6(1)(a)).
- Keeping the website secure and working: legitimate interest (LGPD, art. 7, IX; GDPR, art. 6(1)(f)).
- Complying with legal obligations: LGPD, art. 7, II; GDPR, art. 6(1)(c).
We do not sell personal data and we do not make automated decisions that produce legal effects on you.
4. Who we share data with
- Hostinger: website hosting, CDN and delivery of form emails.
- Apple (iCloud): email service that receives the messages.
- Public authorities, when required by law or court order.
Providers act as processors, under contract and only on our instructions.
5. International transfers
Data may be processed outside Brazil and the European Economic Area, for example on the servers of the providers above and at our offices in Mexico, Italy and the United States. In those cases we rely on the safeguards provided by law, such as standard contractual clauses or adequacy decisions (LGPD, art. 33; GDPR, arts. 45 and 46).
6. How long we keep data
- Contact messages: up to 2 years after the last contact, unless there is a contractual relationship.
- Newsletter: until you unsubscribe.
- Access logs: 6 months, as required by the Brazilian Internet Civil Framework (Law No. 12,965/2014, art. 15).
After these periods, data is deleted or anonymised.
7. Cookies
We only use necessary cookies: pll_language, which remembers your chosen language for up to 1 year, and WordPress cookies used only by those who access the admin panel. We do not use advertising or analytics cookies. If this changes, we will ask for your consent first.
8. Your rights
Under the LGPD (art. 18) and the GDPR (arts. 15 to 22), you may request: confirmation of and access to your data; rectification; anonymisation, blocking or erasure; portability; information about sharing; withdrawal of consent; objection and restriction of processing.
To exercise your rights, write to contato@solutiva.com.br. We reply within 15 days, and within 1 month at most for requests made under the GDPR.
You may also lodge a complaint with the Brazilian National Data Protection Authority (ANPD) or with the data protection authority of your country in the European Union, such as the Garante per la protezione dei dati personali in Italy.
9. Security
We use encrypted connections (HTTPS), restricted access and regular updates. No system is completely secure; in the event of a relevant incident, we will notify data subjects and authorities as required by law.
10. Changes
This Policy may be updated. The date of the latest version is shown at the top of the page.